Community Coordinator/Outreach Crisis Coordinator

New York City Full Time

The Department of Homeless Services leads a 24/7/365 Street Homelessness Solutions – Joint Command Center (JCC) that conducts interagency rapid outreach deployment from a central location using precision mapping, client information, and rapid response to incoming notifications. The JCC’s functions include street and subway level canvasses and engagements with homeless individuals. This initiative partners existing homeless response and prevention programs with a series of new initiatives that have been designed to better identify, engage, and transition homeless New Yorkers to appropriate services and, ultimately, permanent housing.

The Department of Homeless Services is recruiting (3) three temporary Community Coordinators for a 9- month initiative, reporting to the Joint Command Center, to function as Outreach Crisis Coordinator, who will be responsible for:

Guiding inter-agency engagements with clients engaged within subway stations and above ground locations by coordinating efforts with agency partners.

Conducting high level canvasing throughout subway stations and above ground locations.

Triages clients in collaboration with partner agencies and the DHS contracted outreach teams on clinical interventions.

Offering services and aids all clients engaged in subway stations and provide real time strategizing with partner agencies to overcome client or resource challenges.

Receiving, reviewing, and dispatching 311 Service Requests as needed.

Supervising subordinate staff by conducting community-based observations; reviewing and approving end of day reports, offering coaching and guidance; managing time and leave of staff, and all functions related to supervision.

Reviewing completed observation tools of outreach canvassers for corrective action plan.

Creating and maintaining standard set of reporting dashboards.

Developing and maintaining liaison relationships with key contact entities, such as Amtrak, MTA, BRC, City Department of Transportation, Department of Buildings, Parks , DSNY, State Department of Transportation and others; community boards; faith-based organizations, community-based organizations; and, other organizations and individuals in defined areas to discuss and address neighborhood, community, and City-wide concerns and challenges regarding homelessness and homeless individuals.

Providing timely and informative responses to internal and external stakeholders.

Community-based (field) work is an essential component of this position and will require extensive walking.

Minimum Qual Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

Education and/or experience which is equivalent to “1” or “2” However, all candidates must have at least one year of experience as described in “1” above.

Preferred Skills

NYS Driver’s License


2 Sunday – Thursday 5PM-1AM

1 Tuesday- Saturday 5PM-1AM

1 Sunday – Thursday 11PM-7AM

1 Tuesday- Saturday 11PM-7AM

1 Sunday – Thursday 2AM-10AM

2 Tuesday- Saturday 2AM-10AM

Work Location

260 Eleventh Ave., N.Y.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Salary : $29.61 (Hourly)

New York City offers an excellent and comprehensive benefits package.



Apply now:

For consideration, please go to‌jobs and search for Job ID #486187 to apply.

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